Shipping & Returns


This page sets out the shipping and returns terms for Northumbrian Candleworks (owned by Hayes & Finch Limited) and this website.




All UK orders over the value of £30 including vat will be packed and delivered with with no handling charge using standard carrier. For orders under the value of £30 including vat, a carriage charges of £3.50 will apply.

Carriage charges for large, bulky or heavy items will be quoted for at point of order or quotation.



Please note that Ireland, Isle of Man, Isle of Wight, and the Channel Isles may incur higher carriage charges due to their locations, confirmation of carriage charges should be requested prior to placing an order.



Weight and size restrictions apply to this service. For stocked items that are of a suitable size and weight to be sent on a next day carrier service to the UK, a standard charge of £10.00 will apply.



We recommend that customers who wish goods to be despatch overseas should request a quotation of carriage charges prior to confirmation of an order.





Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as consumables cannot be returned. We can not accept return of commissioned goods as such orders will have been preceded with a written quotation that must be agreed prior to the order being accepted.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery.



Click here to download a returns form, please complete this and include in your return parcel

Once your return is received and inspected, we will contact you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by email, by phone, 0845 450 5593 or by mail, at:

Hayes & Finch Limited, Hanson Road, Aintree, Liverpool L9 7BP



If you need to exchange an item for one alike, send us an email at or call on 0845 450 5593, and send your item to:

Hayes & Finch Limited, Hanson Road, Aintree, Liverpool L9 7BP



To return your product, you should mail your product to:

Hayes & Finch Limited, Hanson Road, Aintree, Liverpool L9 7BP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.